Terms of use, privacy policy, refund policy, and waiver

Terms of Use

 

1.Terms

Do not use our services if you do not agree to all of the terms listed henceforth.

 

This agreement applies to your use of all Operation City Quest services (the “Services”), set forth on our website and scavenger hunt. By using our Services, you agree to these terms of service and all applicable laws and regulations. You agree that you are responsible for complying with any and all local laws while using our Services and uploading content (“Your Content”). If you do not agree with the terms of this agreement, you may not use our Services. By accepting these terms, you also agree to comply with the Terms of Use set forth by any app or website that Operation City Quest uses to deliver its Services. 

 

2.Use of Services

If you are using our Services, you agree that you are of the age required by local law to create an account and use our Services. If you are accepting these terms on behalf of another entity, group, organization, or business, you agree that you have full legal authority to accept these terms on their behalf. If a person under the age of 13 is participating in our Services, a parent or guardian must have agreed to these terms and are fully responsible for the child. 

 

3.Limitations

Operation City Quest will not be held liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use of Operation City Quests Services, even if an Operation City Quest representative has been notified either orally or in writing of the possibility of such damage. 

 

4.Accuracy of materials

Materials contained on Operation City Quests’ Services could potentially include technical, typographical, grammatical, or photographic errors. Operation City Quest may make changes to the material at any time and without notice. 

 

5.Links

The links used on Operation City Quests’ Services have not been reviewed to the fullest extent and Operation City Quest is not responsible for the contents on any such linked website. By including such links on our Services, does not imply that Operation City Quest endorses all materials on the linked site. The use of any such linked website is at the users’ own risk.

 

6.Revisions

These Terms of Use may be revised by Operation City Quest for its Services at any time and without notice. By using our Services, you are agreeing to be bound to the most current version of our Terms of Use.

 

7.Governing Law

These terms are governed by and construed in accordance with the laws of South Carolina and you submit to the exclusive jurisdiction of the courts in that state.

 

8.Your Content

Our Services may ask you to submit photos, text, videos, or other materials to fully use our Services. We take no responsibility for and do not endorse any of Your Content. By submitting Your Content to our Services, you represent and warrant that you have all rights, power, and authority necessary to grant the rights to Your Content contained within these terms. Because you alone are responsible for Your Content, you may be held liable for what you choose to share. You retain any ownership rights you have in Your Content, but you grant Operation City Quest the following license to use that Content: When Your Content is uploaded to the Services, you grant us a worldwide, royalty-free, perpetual, irrevocable, non-exclusive, transferable, and sublicensable license to use, copy, modify, adapt, prepare derivative works from, distribute, perform, and display Your Content and any name, username, voice, or likeness provided in connection with Your Content in all media formats and channels now known or later developed. This license includes the right for us to make Your Content available for publication by other companies or individuals who partner with Operation City Quest. Additionally, any ideas, suggestions, or feedback submitted to our Services that you provide to us are entirely voluntary and you agree that Operation City Quest may use such ideas, suggestions, and feedback without compensation or any obligation to you. Although we hold no obligation to monitor or edit Your Content, we may, in our sole discretion, delete or remove Your Content from our Services, without notice, at any time for any reason (including for a violation of these terms, or if you otherwise create a liability for Operation City Quest).

 

9.Indemnification

You agree to indemnify and hold Operation City Quest, its officers, and employees harmless against any and all losses, claims, damages, and expenses (including reasonable attorneys’ fees) that Operation City Quest may incur in connection with: (a) your failure to comply with any of the terms set forth in this agreement; (b) your fraudulent use of our Services; or (c) your violation of any applicable law for which you are responsible.

 

10.Changes to these terms

We hold the right to make changes to these terms from time to time. If changes are made, the agreement will be updated accordingly on our website on this page. By continuing to use and access our Services, you agree to be bound by the revised terms. If you do not agree to the revised terms, terminate the use of our Services immediately.

 

If you have any questions regarding our Terms of Use, please contact customerservice@operationcityquest.com 

​

 

Waiver and Release

By using Operation City Quests’ Services, I agree to this release of all claims, waiver of liability and assumption of risk (“Waiver and Release”). I waive any and all claims I may have now and in the future, and release from all liability and agree not to sue Operation City Quest, City Fun Group,  its officers, agents, representatives, employees or tour guides [hereafter referred to as “Staff”] for any personal injury, death, property damage, or loss sustained by me as a result of my participation in a tour or experience offered by Operation City Quest, City Fun Group due to any cause whatsoever, including without limitation, negligence on the part of Operation City Quest, City Fun Group, its Staff, tour partners, or other participants, or death or injury as a result of war, civil unrest or epidemic. I further agree that if I violate this agreement and attempt to bring suit against any part of parties named herein, that I will be held responsible for attorney’s fees and any costs incurred by that person in defending such action.

 

I am aware that the tours and events offered, in addition to the usual dangers and risks inherent, has certain additional dangers and risks, some of which include: physical exertion for which I may not be prepared and weather extremes subject to sudden and unexpected change. I accept all the inherent risks of the proposed tour and the possibility of personal injury, death or property damage or loss resulting there from. I acknowledge that the enjoyment and excitement of the proposed form of tour or event is derived in part from the inherent risks incurred by travel and activity beyond the accepted safety of life at home or work, and these inherent risks contribute to such enjoyment and excitement, being a reason for my participation. I agree that if I suffer injury or illness Operation City Quest, City Fun Group or its Staff can, at my cost, arrange any medical treatment and emergency evacuation service as it or they deem necessary for my health and safety. Further, I agree at all times during the tour, to abide by and comply with any additional instructions given by my tour guide or any other Staff and I accept that non-compliance may result in injury, death or permanent disability. I understand that non-compliance may result in my removal from the tour.  I further agree to abide by any city, country, state, traffic laws as well as pedestrian laws and/or ordinances.

 

In entering this Waiver and Release, I am not relying on any oral, written nor visual representations or statements by Operation City Quest, City Fun Group or its Staff or any other inducement or coercion to go on the tour. I confirm that, by my own free will, I have read and understood the Terms and Conditions of this walking tour or event and Waiver and Release and agree that this Waiver and Release will be binding upon my heirs, next of kin, executors, administrators and successors.

 

I agree to grant the sponsors of this tour or event to a worldwide, royalty-free license to use my photographic, video, or digital likeness solely for promotional, educational, and/or commercial purposes.

 

As a participant on the tour or event, I accept full responsibility for my behavior, well being, and health throughout the tour, which may involve a variety of activities, unfamiliar locations, and modes of travel, including but not limited to: climbing, running, or walking for a longer period than I am used to. I further realize that the tour may involve walking through unfamiliar, narrow, unpaved and/or steep paths, gangways, roads, stairways and driveways. I knowingly and willfully accept these risks and take complete and total responsibility for my behavior, well being and health during the tour or event. I agree to hold neither Operation City Quest, City Fun Group nor its Staff, or facility liable in any way should any harm come to me.

 

I affirm that I have fully understood and agree to these Terms and Conditions Waiver and Release of Liability, AND have allowed every person playing or walking with me to fully understand and agree to this Terms and Conditions Waiver and Release of Liability.

​

​

​

Privacy Policy

Terms and Conditions

Shopping on the internet is fast, fun and easy to do. In addition to saving time, money, gasoline and energy, it offers the safety and convenience of being able to shop in the comfort and privacy of your home or office. But for someone who has never made a purchase online before, shopping on the internet can also be a scary and somewhat intimidating experience.

 

ALWAYS REMEMBER: You have the right to know about the company you are doing business with and to always feel secure in any environment, especially where your finances are involved. Feel free to write or call us anytime if you are experiencing problems with the order process or just want to get to know us better before you buy. You may also make purchases by telephone using our toll free number, if you aren't comfortable ordering on the internet.

​

Types of Data

We understand your concerns regarding privacy, and have designed this policy as part of our strong commitment to your safety and satisfaction. To help you better shop on our site, we use data such as cookies, IP addresses, pixels, and end-user website activity.

​

Use of Data

We may use data obtained from our site such as IP addresses, cookies, and pixels to advertise on other places that you browse the internet such as Google and Facebook. The data collected from our site may be used by third parties such as AdRoll, to help us place ads and gain customer retention.

​

Cookies are used on the site to help customers access and track items in their shopping cart. A temporary "cookie" is sent to your computer, simply to identify you as you shop, and remember your merchandise selections should you leave our site and return later to finish shopping. Once your transaction is completed, the cookie is no longer needed and can be safely removed. If you clear the cookies on your computer before you complete your purchase, your shopping cart will be emptied and you will need to start over.

When placing an order through one of our sites, we may ask you to provide certain details about yourself. We do this in order to offer you a full range of information, products and services. To place an order, we will ask you to provide your name, email address and mailing address. When you order products, we will also need your billing and shipping information. This information should be as accurate as possible because we will use it for all contact, billing and shipping purposes.

​

Opt-Out Information

To opt out of our system to collect data such as cookies placed on your browser and collection of IP addresses or to learn more about Interest Based Advertising, please visit the Digital Advertising Alliance (DAA) Self-Regulatory Program here or the National Advertising Initiative Opt Out page here.

When you see an ad from us, you may also learn more about interest-based advertising, who is serving the ad, and manage your ad options by clicking the AdChoices logo (the blue triangle) in the corner of the ad.

 

Payment and Order Processing

Orders placed on this website are processed, packaged, shipped, mailed, or electronic delivery by City Fun Group of Summerville, South Carolina, an established and professional fulfillment service provider. We have chosen to employ their services to ensure that your order is properly handled, and that your merchandise will arrive to you in a timely fashion and in tip-top condition. Their customer service team will be happy to assist you with any questions or concerns you might have when doing business with us.

 

Purchases made on this site are handled with a professional shopping cart software program called Stripe. Once your order is placed, your payment is not processed until your order is packaged and ready to ship.  Your personal information is never compromised, even if our site is attacked or hacked.

 

We want you to feel secure about shopping with us, and will not compromise your privacy or security in any way. Any information collected from this site is kept confidential and used only for the purposes of conducting regular business transactions with our customers. Your personal information is not sold, rented, traded, or released to any other entities for any reason whatsoever. We dislike junk mail, too!

 

Personal Data

We care about your information. If you need to obtain your personal data and/or remove your personal data from our service or providers, please email us at customerservice@operationcityquest.com

​

Additional Rights and Choices for California Residents

Certain additional rights may be available to you if you reside in California. Please visit the California Attorney General to learn more about your rights and how to exercise them.

​

​

Individual Ticket Refund Policy

We pride ourselves on the unique scavenger hunts that we build and want our guests to have a fun experience. If you have completed a scavenger hunt and were not happy with it, please contact us and we will do our best to work with you to provide either a refund or a credit to play another one of our games you may be interested in instead. We do not provide refunds for circumstances beyond our control, such as inclement weather, invalid coupon code use, road closures or other issues beyond our control. If you are no longer able to use your ticket at your originally planned time, we would be happy to reschedule your game at no charge. You can reschedule for any day, any city, and even any of our 5 games we offer (Crazy Dash, Wacky Walks, 3Quest Challenge, Operation City Quest, and Zombie Scavengers). We cannot provide refunds for tickets purchased through third-parties such as Groupon, TripAdvisor, or Expedia. If you purchased through a third party and would like a refund, please contact your retailer directly.

​

Group Events Cancellation Policy

If you choose to cancel before your game instructions have been sent, you will receive a full refund for your event. If you cancel any day before your event date and your event coordinator has already spent the time creating your event in the app and sent your instructions, we can offer a 75% refund. If you cancel your event the day of, we can offer a 50% refund. You can also choose to reschedule your event for absolutely any day for no additional fee. If you're not sure of a new date, you can also put your event on hold for no cost, so you can choose a date and let your event coordinator know at a later date.